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FREQUENTLY ASKED QUESTIONS

Everything UAE teams ask before choosing eHRMS

Twenty straight answers on the product, payroll and WPS, UAE compliance and implementation — written by the people who run the demos, not a chatbot.

FAQ

The product

eHRMS is HR, payroll and compliance software built by Globosoft for companies operating in the UAE — mainland establishments, free zone entities, DIFC and ADGM firms and domestic-worker sponsors, from five employees to enterprise groups. It runs recruitment, onboarding, attendance, leave, payroll and WPS, visa tracking, gratuity, Emiratisation and exit from one shared employee record.

The statutory layer is the product, not an add-on. Gratuity tiers, leave entitlements, overtime multipliers, WPS file formats, Emiratisation thresholds and Ramadan hours are coded in, referenced to their legal articles, and updated as the law changes. Global platforms make you build that yourself in formulas — and maintain it forever.

Yes, fully — the interface, employee records, offer letters, payslips and the mobile app all run bilingual English/Arabic, left-to-right and right-to-left.

Yes, on iOS and Android. Employees punch in with GPS geofencing or face recognition, apply for leave, download 24 months of payslips, request salary and bank letters, and track requests — which removes most of the routine traffic from HR's inbox.

Yes. Each legal entity keeps its own MOHRE establishment ID, WPS credentials, bank routing and Emiratisation quota. Branches under one licence can share a WPS file; separate licences produce separate SIF files, each from its own payroll run.

FAQ

Payroll, WPS & money

After payroll is approved, the system generates the Salary Information File in the Central Bank format required by Ministerial Resolution 598/2022 — employee detail records plus the salary control record with your employer MOL ID, bank routing and totals. Validation runs first and names any employee missing an IBAN, routing code or MOL ID, so rejections are caught before submission, not after.

1.25× basic on a normal working day and 1.5× on rest days and public holidays, with the statutory caps enforced (two hours a day). The engine chooses the multiplier by checking each date against the entity's holiday calendar and weekend pattern — nobody types multipliers into a spreadsheet.

Yes. GPSSA contributions for UAE and GCC nationals are calculated in payroll, and DIFC entities get DEWS handled automatically — 5.83% of basic for employees with up to five years' service and 8.33% beyond, replacing lump-sum gratuity as DIFC law requires.

To the day, on the last drawn basic wage: 21 days per year for the first five years of service and 30 days per year after, capped at two years' wages, with Article 44 forfeiture scenarios flagged and explained. The final settlement nets gratuity, leave encashment, notice pay and dues, and produces a signed settlement statement — with a scheduled job chasing the 14-day payment deadline under Article 53.

Yes — instant salary and bank letters from self-service and the mobile app, generated on your letterhead from live payroll data.

FAQ

UAE compliance

A live dashboard shows your UAE-national ratio against the MOHRE threshold per establishment, RAG-flagged, with penalty exposure calculated (AED 9,000 per unfilled position per month at the current rate). It tracks NAFIS registrations, flags ghost-national risks — a national with no attendance and no payslips — and produces submission-ready MOHRE and NAFIS reports.

Every document with an expiry — passports, residence visas, Emirates IDs, labour cards, insurance, professional licences and trade licences — sits in one register sorted soonest-first, with alerts at 90, 60, 30, 7 and 1 days via a job that runs every morning.

Yes. DIFC entities get DIFC Law 2/2019 handling including DEWS; ADGM entities get their Employment Regulations 2024 treatment, including 20-working-day annual leave. Contracts, leave and end-of-service all follow the entity's jurisdiction automatically.

Employees absent without leave are auto-flagged at seven days, opening a documented case with a timestamped contact log (phone, WhatsApp, email), pre-condition checks before any filing, and a MOHRE report pack tracked to resolution.

Yes — lawful-processing controls, consent logs, data-subject request handling and retention configuration are built in, alongside TLS 1.3 and AES-256 encryption, multi-factor authentication, role-based access and a tamper-evident audit log.

FAQ

Implementation & support

Days for a single-entity SME, phased weeks for multi-entity groups. Bulk import loads up to 5,000 employees per file and auto-creates departments, designations, locations and logins. Most clients run one parallel payroll month before switching fully.

ZKTeco, Suprema and Hikvision devices connect through a network bridge, alongside web punch, mobile GPS-geofenced punching and face recognition. Existing devices usually keep working — bring your model numbers to the demo.

Yes — a REST API with OAuth 2.0, plus established patterns for ERP, accounting and health insurer integrations, WPS banks and MOHRE flows. A 10,000-employee payroll processes end to end in under 15 minutes.

24/7 support from the Dubai team in English and Arabic, plus statutory updates shipped as part of the service and free in-package customisation whenever your processes change.

It is yours: exportable in standard formats at any time, with no exit ransom. We would rather keep you with service than with lock-in.

PICK YOUR NEXT STEP

Wherever you are in this decision, there's a sensible next move

Nobody buys HR software on a first visit. Here's what to do instead, depending on where you actually are.

STILL LOOKING AROUND

Just starting to compare

See what a UAE-built HRMS actually covers before you shortlist anyone — modules, statutory rules, the lot.

Explore the features

BUILDING A CASE

Comparing two or three systems

Take the honest comparison, the pricing basis and the twenty questions every UAE buyer asks into your evaluation.

Read the pricing basis

Got a question we didn't answer?

Ask it on WhatsApp and a human replies — or book a demo and ask it while the system is on screen.

Prefer to talk? Call +971 4 874 1144 or email info@globosoft.ae